Hello friends,
I am trying to install service packs to a client's system. She is on Adagio 9.3 and i'm just installing the latest product update. Her Adagio is on a server and there is only one workstation. It gets to 68% and is hanging.

I was told that this can be either permissions or virus scanners interfering w/ the install. I have tried logging in as domain administrator and had their IT online w/ me and he even tried temporarily disabling the virus scanner. To no avail.

I have not even tried installing the other service packs.

Fortunately, the program wills till run and reports can print but they would like to be able to install the service packs that they have paid for.

Suggestions?

Thanks in advance,
Carol