Hi, Andrew,

You did mention that there is no AdagioV3PDF printer in this workstation printing and devices. That would certainly be a culprit.

If you do a search in their Control Panel, Programs and Features for Softland, there are potentially 4 components to the AdagioV3PDF printer. None, some or all might show as being installed (along with components for AdagioV2PDF and AdagioPDF.

AdagioV3PDF components:

Adagio Accounting PDF Printer V3
novaPDF SDK Printer Driver
novaPDF SDK10 SDK COM (x64)
novaPDF SDK10 SDK COM (x86)

Uninstall any that are there then close the control panel windows.

Restart the w/s.

Note that the user requires full Admin rights to their w/s to do the install and update their registry.

Next, drill down to the Softrak\System\AdagioPDF folder on the server from the affected w/s.
Local and run the AdagioV3PDF.EXE.

When run, the process shouldn't just 'zip' by but you should see the install working its way through.

When you're done, you should see the AdagioV3PDF printer in the w/s's printers and devices.

Please suggest to the site that they consider upgrading their w/s's to Win10 (or just get new w/s's). Microsoft has been pretty clear that they will not be providing more security updates for Win7. Not doing so puts them at risk.