Thanks Doug for your suggestion.

The customer has a server and 2 workstations. Both workstations are Windows 7. Adagio Payables 9.3B is working with no issues on one of the workstations, and doing the continual workstation setup loop on the other. I can appreciate that Windows 7 is no longer supported by Microsoft and Softrak - however - hard to tell a customer that is the cause of the problem - when all is working on one of the Windows 7 workstations....