Hi John,

When was the last time that reports printed from the PrintTool utility worked on this workstation? Could other changes such as Windows updates or anti-virus software come into play for this particular workstation? How about the version of Windows - 7 or 10 or another? Is it all reports that cause this error or just particular reports? What about particular locations where the reports are saved, might this work if the reports were loaded from a different location such as the local C drive? Enough free memory?

Another test you could try is to make a copy of a RPT report file and save it in a CustomReports sub-directory of an Adagio program, such as \Softrak\Receivables\CustomReports. When Adagio 9.2 or later wakes up and sees a report in this directory, it will prompt to add this to a Custom Reports sub-menu from the Reports menu within Adagio. Maybe the report will print/preview successfully when run this was as compared to PrintTool.

Access violation errors can be quite generic in nature and not point to a specific cause. In the situation you described, it does appear something particular to the workstation environment.