Barb was looking further & the profile was set to skip . When that was changed to default the problem persists. The ON HOLD customer we can make a order & the status comes in from the customer AR setting as being either OK or ON Hold. For the on hold person we can produce the order & then we take the customer off hold in AR but in OE the status is still grey and the new status is not picked up to allow the order to process. When we copy the existing on hold order the status comes up as OK to invoice on the new order based on the AR setting.