Hi Jesse,

With sample data and Inventory 9.2A (2018.05.12), when I print the GL Transactions report to PDF, I get the question about consolidating the data, but do not get the question about clearing, because sample IC data has GL in it.

I can only get the Clear GL Transactions question if I remove the GL data from the directory and disable the consolidation option in the IC company Profile, then print the report.

It sounds like the reason there is no batch to retrieve in GL is that your client for some reason is getting the question to clear the transactions when they should not be, and chose yes to clear the file (which they shouldn't have done). I have gone through the list of reported issues and have not found a site where someone got the Clear Report question when GL data exists. About 2 years ago, someone didn't get the Clear question when GL data wasn't there, and this was fixed back then.

What version of Inventory are they using? How do they print the GL Transactions report in Inventory? Manually? Via a report set?

Something changed a couple of months ago, and that is the key. Software upgrades, server/workstation updates, etc. The behaviour is not something I can replicate or give a reasonable explanation for, short of data corruption or files being incorrectly locked and hidden on the server (very unlikely to be this). When I asked R&D, they didn't have an explanation either.

The next time they have transactions posted in IC so that there is something to retrieve into GL, ensure that a data backup is made. That way, you could test the report printing with their data in your office to see if it will replicate (with or without consolidating the GL transactions), and then we have something to work with to attempt to replicate the problem.

Do they really need to consolidate GL transactions? Or is this just how they have always done things.