Hi Jesse,

If the ICALBTCH file is zero bytes and has a time stamp of 'today', then some process purged the file. Assuming that it was non-empty at some point - the report printed with data and consolidated correctly - then it would need to be determined what the client did as part of their month end procedures. What exactly is their usual process for IC?

There are only two processes in Adagio that purge this file. One is by retrieving it into Ledger, and the other is to purge the report after printing and consolidating. The second purge option is only possible if there is no GL data in the same directory as the sub-ledger. If GL data is there, the only way to clear the file is to retrieve it.

Do they have the Next Year fiscal year open in Ledger, and are the transactions being retrieve to the Next Year instead of the Current Year, or vice versa? Maybe the retrieve is successful, but the batch is in an unexpected place.

The next time Inventory transactions have been posted and the ICALBTCH file is non-blank, find out if Inventory appears on the list of applications to retrieve from. Also look at the options for retrieval, if they are assigned a fiscal year and period by transaction date or a specified period. It is possible that they set Specific Period a couple of months ago, and the retrieval is going to an unexpected fiscal year batch (as above).

Inventory isn't at version 9.3A yet, so it hasn't had the update to the resource file for the layout that supports DocStore. The one you indicated with a file size of 377 bytes is correct.