Hi Hugh
The answer is yes, there is a chance for anything to be causing the problem. Is it likely - no.
But re-installing Ledger from scratch is not a major operation if you want to give it a try. It's the kind of thing I would do for my clients in under an hour (more like 20 minutes depending on the performance of the system).
I really think this is a discussion better done between your consultant and you rather than on the forum. For one thing, we don't know what other modules you are using, and how many different Ledgers you are running.
Steve