Hi Janie,

1) The option in in the Entry Template and the Items tab, found either from the Maintenance Menu and Define Entry Template - if you don't use security groups in Adagio, or are the SYS user - or from within Edit Security Groups and the template area if you do use security.

2) We are unaware of any problems with the new setting for printing multiple copies of an invoice or other form type. Perhaps there is some unexpected interaction with the selected printer driver? This one may best be assisted by your Adagio consultant.

3) To clarify, you are using the View History process and from the History tab, you are entering a specific date range, perhaps even just a single day and a single item, and the process seems to take a long time. Or doesn't fully complete and requires a cancel. Is this correct?

We haven't had a previous report of this before, and could possibly be related to the size of your data, the speed of your system, or other causes. The History data does get converted as part of the upgrade to OrderEntry 9.3A, so I presume that there are no integrity errors. Again, this sort of situation would best be assisted by your Adagio consultant.

4) Not being able to double-click on an order to edit is also something I haven't heard of before. Provided that the data passes an integrity check, this should always be allowed. Does an error message appear, or just nothing happens? Do you use Order Filters? There have been some changes to how this grid works, including the ability to multi-select orders for printing or completing or invoicing, and also other checking such as looking to see if the customer has been edited since the order was last saved.

How many order records do you have in your Current list? There shouldn't be a maximum, but if you keep completed orders around for a long time, performance and behaviour can potentially degrade.

Since this situation is sporadic, your Adagio consultant would be best to see what's happening and what patterns may exist for when the problem occurs.