Because they sometimes have to issue RMA's to customers, but not in the volume that would justify buying Adagio RMA. They could simply create a standing order and print the order using a spec that appears to be an RMA. Then delete the standing order after they create the credit note (once the merchandise is physically returned).

They own SalesCQ and I thought of using that, but there is no way to copy an order to a quote, and to re-key from scratch into CQ is too much to ask.

Maybe I should instead ask that you add the ability to copy an OE order (or invoice) to SalesCQ as a quote. I just thought that would harder for you to do.

Steve