A client entered two checks in Payables with the same check number and when the checks were retrieved into a BankRec batch, the batch wouldn't post, saying there is a duplicate reference number.

I told them to modify one of the check numbers (in the reference field) to make them unique, but they said the field is grayed out.

If they are correct, what should they do? They are using an older version of BankRec, I think it's 8.1C (although they are current on their Upgrade Plans).

Thanks

Steve