Thanks to your input, I see where the problem is. Until now, I did not have the understanding of the Print/Fax/Email selection for the customer being considered as "allowed" or not and many do not have Print selected at all. That, along with the Company Profile setting that did not consider fax/email as "printed," means this will be a bigger housekeeping task than I was hoping!

And thanks for the tips about editing the columns on the grid. Very useful!

Jody