Did you mean to say "When in payables, and we pull up a vendor profile..."?

This is not a known issue (to me). Which version and release date of Payables (and Receivables if in fact you are going to Customers)? Check Help | About for this information.

Describe the exact steps to got to the error (keyboard and mouse clicks). Sometimes the problem is how you use the software and the problem can only be resolved when it can be replicated.