Hello Lester:
The answer to your specific question is to purchase the Adagio Toolkit (Adagio Toolkit functions) from Dakota Software. You can either purchase the entire Toolkit or just the "Item Format Changer". The Toolkit is excellent quality and can be purchased through your dealer.

However a more important issue is to understand in what way does SalesCQ not support your existing item structure? SalesCQ should understand the item format just like the other Adagio modules do. Are you remembering to remove all pre-defined dividers (such as the /) in the source file before importing?