Hi John and Steve
I'm assuming what you want to know is how to troubleshoot GL balances that don't reconcile to the subledger detail. There is no one answer to give without seeing the data. This is where your Adagio consultant comes in.
If you don't have an Adagio consultant and would like suggestions, send me an email at steve@sschwartzcpa.com. There are many different possible ways to attack the problem but the easiest and laziest is to make a GL journal entry to plug the balance to the subledger detail - you might want to ask your accountant where the offset would go.
Steve