Our Citrix is configured to never disconnect a logged in session due to inactivity. It is also very apparent when Citrix disconnects a session, because it will either completely disappear from the users screen, or refuse to accept any user inputs as though it were frozen...

Could this error possibly be caused by another user accessing an item in AR at the same time someone else is trying to access a report from receivables that references that specific item?

I know Adagio usually displays a warning/notification if someone tries to access something that another user is also accessing/modifying. Could this just be a situation such as that, but lacks an appropriate notification in our version of AR?