Hi Kristin,

One idea could be to create an Alternate Price List code 'UPSELL' and create alternative price list items with the respective 'special sale prices'. If the phone rep gets someone to buy an additional item as part of that upselling process, they could add the item to the order, and from the Edit Detail screen select 'UPSELL' from the price list code field. That would load the different price.

Additionally, you could create a report or inquiry that loads only order details with 'UPSELL' as a price list code.