I have never heard of this being the cause for the types of messages you are getting during the import process. I suppose it cannot be ruled out completely - however, I would be quite surprised if this was the cause.

I will say that in most import issues, the errors returned are quite generic, even cryptic at times, and in some cases do not necessarily point to the actual problem.

Do you have another computer or workstation on your network that is setup for using Adagio Receivables where you could compare the import process?

Have you taken a look at the sample data (Softrak\CRWIN\Samdata) and the sample import files there (ARCASH, ARCREDIT, ARDEBIT, ARINV, ARINVJC)? They are all .csv files that you can look at and compare to yours.

Alternatively, your Dealer could contact us and if possible, we could get a copy of one or more of the 'problem' import files along with a zip of your data (so it would match the file)...? We could then assist in trying to get this resolved asap.

Regards,