I think you may be mistaking the Standard 'Rate Level' for the Customer's 'Customer Type'.

The Standard 'Rate Level' is what is displayed in the main Time entry screen. This is pulled from the Rate Level that is set up in the File that you have selected to enter time for. When you first create a file, you enter the Rate Level in the Billing Info screen - "Standard rate" field. There is no selection scroll box - you have to type in the corresponding letter A-E, depending on what rate you want to bill for this File and it can be edited at any time.

The Rate Level will default to A when entering Time under the following circumstances:
- A 'Standard Rate' (A-E) has not been selected in the Edit File-Billing Info screen for this client's file, in which case the default of "A" is used.
- A 'Standard Rate' of "A" has actually been designated for this Client's file.

In other words, if any other Rate Level has been designated for a file, "A" should not automatically show up on the Time Entry Screen.

Hope this helps!