Microsoft Office 2003 is installed locally and winword.exe does not open when SalesCQ creates a new message. Outlook Express is the email client. The PC has 4GB of RAM. The email mail merge takes just as long if Word is closed or opened ahead of time. Office is not installed on the server. We also confirmed the Email Setup settings were correct. There is over 100GB of free hard drive space. Anti-virus is still uninstalled.