Hi,

Did she recently get a new workstation since she accessed OE last?

This is definitely related to the workstation and not the user. When she logs in on another workstation, is it an XP w/s?

Are the CustomRPs used by other (XP) workstations? (Note: This user will not be able to use them at all.) If so, you can try:

Create a subfolder equal to the Adagio Group name for the user who runs the reports. For example \softrak\oewin\CustomRP\ADMIN. You will need one folder per any Group that one or more users belong to who need to print custom reports. Move the reports from \softrak\oewin\CustomRP to the new folder(s). This is redundant but unavoidable. Make sure there are no .rpt files in \softrak\oewin\CustomRP.

If the CustomRPs are not used by anyone anymore, remove them and the CustomRP folder from Softrak\OEWIN.