My customer was posting a batch in Invoices 8.1B, to A/R 9.0A. There were two invoices in the batch, both with a large number of items and a large dollar amount. After making an Invoices backup, posting was attempted. The program hung mid post, and she was forced to close it. She called me after checking the batch and customer. The batch was still listed as unposted, but in the customers A/R info both invoices were listed. We ran data integrity checks on both A/R and Invoices data, with no errors detected. I ran syscheck and there was no problem detected. They normaly keep a posting journal of everything posted. There is no journal for this posting. The batch is still sitting in Invoices. I have taken a copy of customer data if needed for analysis. The customer is using Windows XP Pro on a Novell server. I believe the novell client options are set as recommended by Softrak.
How should I proceed to resolve this issue?