Sorry for taking so long to get back to this. I guess I wasn't very clear on what I wanted to do. The items I mentioned above appear on the Statement however what I need to do is to remove these transacations from the customer record altogether. I believe I have tried using Credit/Debit Notes and Adjustments but they seem to make it worse and only adds in another transaction on their history. I know this has to be an easy operation and that I am missing something somewhere, but can't figure it out. No one around here knows Adagio and can figure it out either.