Hi Andrew:

Per a conversation with my accounting person:

Leaving aside why there are any errors in the batch at all

For credit card sales we use the order number for check number. If there are split ships, the order number is used each time. However, as check number must be unique, subsequent orders, ships, and cc payments generate errors as the order number is used a second time. The accountant changes it to order number-2 (or 3, or 4, or whatever) and reruns.

do you create the batches directly in dayend or is the OE Dayend data retrieved into Receivables?

Data is retrieved into Receivables.

Is there any possibility that your accountant made a backup...?

Not in this case, but she has encountered the problem before and will be aware to make a back up next time the situation might occur for sharing.

Does the accountant post one batch at a time, or multiple batches at once?

Multiple.

Additional information:

Today, before we talked, my accountant fixed an reposted the first series of errors without incident. She then went in and manually changed the second error batch with the correct errors but they did not post accurately, they posted with the values of the first batch of errors. Subsequently, she simply deleted the second error batch and re-entered the entire thing manually from scratch. That worked.

I have advised her to post batches one at a time from now on as the error only occurs when multiple batches are posted. That should solve the problem for us, but if any of the above results in any insight, I would appreciate it and I will definitely make a backup available to see if the problem can be replicated, should she start doing multiple posts again.

Thanks,
Brus