I asked about the type of connection (USB vs Parallel) and OS because Win 95 had a lot of problems with USB devices. This doesn't appear to be the issue. Adagio does not do anything special with printers, so I'd start by pointing a fingure at the printer driver. Warren's suggestion about selecting a specific printer was to avoid an issue that we have seen where a printer's settings are changed just prior to printing from Adagio, and this may generate a problem.

Two questions out of curiousity...

1. What was it about the Samsung printer that caused to customer to choose this (over and HP say)?
2. Could you provide a little more identifying information than is contained in your profile regarding your company?
   

Many thanks