I have verified that if the files and links are set correctly, information does print for customers with no transactions in the Detail section and the Group #2 by Customer section. Note that information will only print based on the Customer Master List and not the transaction file; you will not even see zeroes for customers such as these.

To determine if your links are correct: with your report open, go to the Insert menu and choose Group Name Field. This will print the value that is being 'grouped by', ie either the Customer number or the Salesperson Code. Put the group names into the respective Group Footer section. You should see the customer number print in the group#2 footer for inactive customers, but nothing else will.

You can also unhide the detail section and preview the report. Then you can browse for the customer(s) in question. All of the Customer Info fields (salesperson, customer name, address, etc) will print, but again nothing will print for the transaction fields.

If you do not see all customers, even after unhiding the details, then perhaps the selection criteria is keeping this from showing. If you have any record selection formula such as 'Invoice amount > 0.00', this will prevent inactive customers from printing. If you want to check, temporarily remove all seleaction criteria and try to reprint with the details showing.

If you still have problems, can you post some more information as to what you are doing? For example, which files are on your report (ie ARCUST, ARTRANS, ARHIST, OEHEAD, OELINE, etc), what the visual linking expert shows you, and any other pertinent report options.

Regards,
Softrak Support