Ok, I decided to install the AR on a different computer since we could not resolve the issue with the first one.

Now, I cannot logon. THe sign ON failed.
I get an error Caution: signon failed.

Any reason for this?

I'm sorry for all the questions and the request for help on your part but Andrew Bates suggested that I do this and I don't think it should ever be as hard as it is.

When security hinders usability there is a problem. Like I stated in my last post, I should not require to pay someone to install a piece of software. I can understand that a non technical user would but as the IT manager for our company, I find it very frustrating.

Thanks for your attention to this matter.
Yann