This type of error normally indicates a problem in your data, however the suggestions below will determine if this is the case or not. Make sure you have a good recent backup of your data, then perform the following procedures to check your data for errors.

1. Open Adagio Invoices
2. Go to File - Data Integrity Check
3. Click on Check Data
4. Wait while Adagio performs the check then, if errors are found, click the Rebuild button to see if they can be fixed.
5. Perform the Check Data again to ensure that there are no errors.

IF no errors were found, then you can try the following steps to try to determine what is causing the problem, if not the data:

1. Open the Adagio sample data and see if the problem still occurs. At the 'Open Adagio Invoices Data' startup screen, use the browse button (directly to the right of the 'Data path' dialogue box) to locate the drive where Adagio is installed.

2. Point to the Softrak\QIWIN\Samdata directory on this drive (the extension is .SAM) and click OK.

3. If there is no invoice batch, enter one and post it, then try printing the posting journal.

Does the same error occur? If not, the problem is likely within your data files, even though the DIC did not detect any errors. Contact us again with the exact details if this is the case.

If the error happens with sample data as well, then it could be that a program file associated with this report is the problem. Rename the QIWIN program directory (it is in the Softrak folder on the drive where Adagio is installed), then reinstall Invoices.

IF errors were found and Adagio was able to rebuild (fix) the errors, you should be ok to proceed. Try printing the invoice posting journal again - if you have the same problem, see the options below for 'IF there are errors...'.

IF there are errors after the Rebuild procedure (i.e. Adagio could not fix them), you have the following choices:

1. You can restore from the most recent good backup that was made prior to receiving the error. Afterwards, you will have to re-enter any missing batch data that has been lost as a result of the restore.

2. You can get a Database Repair. Your Dealer may offer this service. If they do not, you can contact our Database Repair Department by calling (604) 736-3741 or via email datarepair@softrak.com . They will ask you for information on the problem and may ask you to send a copy of your data, then will provide you with a quotation on the cost to repair the data.

Hope this helps

Regards
Softrak Support

[This message has been edited by Softrak Support (edited 12-06-2001).]