You are right, our Quality Assurance process does not include "...ten simultaneous users all pushing archive batches with a database of 2000 items and 2000 customers with 4000 ship to choices". If it did, we'd never manage to ship anything. Having said that, we do have a site running Adagio Invoices with many simultaneous data entry staff that are not having this problem.

I have asked Steve Wilson to contact you for a copy of your database so that we can try and duplicate the problems with the damaged batch status grids. He will send you an e-mail with the details of the files we need.

Within the last few days, we have released a PTF for invoices that fixes the problem you noticed with the Tax ID fields not changing when the customer number is changed on an archive invoice. As an aside, this behaviour only occurs on Win2000 machines.

From your description of the procedures you are following, it appears that you are trying to use Adagio Invoices as an Order Management system. It is possible that Adagio OrderEntry would be a better "fit" for this process, as it manages backorders, future orders and standing orders. In addition, you can change the customer number on a restored order (invoice) from history.

As regards our Customer Support policies, I think that you would have to agree that Softrak has been providing you with substantive and responsive support through this forum without charge, and we will attempt to resolve the issues you are experiencing. I'm glad that you have upgraded to Pentium 300's, but I doubt that you will see much overall speed improvement until you move to 100Based-T for your network. 10Mbit is pretty slow these days for moving the amount of data in a typical accounting application.

Regards

Andrew Bates
President