Hi Gail,
How about creating a customized View of the Item list using GridView and using that to display the infomation when you are working with a customer at your elbow? You can attach Views to the Inquiries menu in Adagio Inventory by copying them to the \softrak\icwin\views directory (using "Save Workspace as..." in GridView is the easiest way of doing this). Or, disallow viewing csts for most users who wouldinteract with customers in this way. Or, tell them not to click on the Costs tab when a customer is watching!
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Andrew Bates