Hi Gail,

The OE Company Profile has statuses for both customers and items, and both are required. You may have taxable and non-taxable customers, or customers that get charged one tax jurisdiction but not another (say GST but not PST). The same goes for items where some may be fully taxable, others not at all, and some are charged only particular jusidictions. You need to create descriptions for each possible type of customer or item you have.

As Ralph indicated, the most common type of customer and item should be entered into the '0' position, to minimize the amount of editing.

Once the descriptions are entered and the customers/items edited to their appropriate tax statuses, you need to ensure that your tax table is set up to recognize each of the statuses. To answer your specific initial question, that would mean ensuring that item tax statuses of 'GST taxable' and 'GST + PST taxable' (or something similar) exist, and that the appropriate rates are entered into your tax table.