Hi, Darcy,

That was the original release of GL9.0A. There have been some service packs for the program since then and we have done additional work on the Detail Listing report specifically.

Is the client on an upgrades plan? They should be running a much newer release date of the program. They would be receiving notices of these via email and the service pack can be downloaded from our website. Extraction passwords are also available in the email they receive or to you as their dealer.

Please ensure they are running a current release and see if this resolves their problem. If not, please post again or you can email or call Support.