I find Gridview is great for people who want to get simple information from the accounting system. They know the data is in the acounting system and just want to find it and see it. A lot of it will be one time things, but you can set up commn Views to be used over and over again. They my want a list of items that are out of stock, list of clients owing money with phone numbers, list of orders that were shipped last month to clients in BC. Most staff members should be able to create these reports.

Crystal Reports is designed for the more computer wise client. With it, you would normally be creating monthly rports, with totals and subtotals, pulling data from many different data files.