We are having continual problems with damaged data. We have 20 Lanpaks, 9 XP Pro workstations on SBS 2003 server, all hardware meets or exceeds the Softrak minimum requirements. We have a gigabit lan. We're running DC 8.1A(071220), IC 8.1A(070825), Ledger 9.0A(080402), OE 8.1B (080326), AP 8.1A(070919), AR 8.1A(070920), SA 8.1A (080107), GV 8.1A (071008), POA 8.0 07-May-2008, Paymate Acclaim 5.50 July 2008. Just about every week, sometimes a few times a week, we are all working away when suddenly the data becomes corrupt (can't scroll through items or customers, items or customers repeated in the scroll window, etc). We then get everyone off of Adagio and run a DataCare integrity check where multiple errors are found. We rebuild the errors (what other choice do we have?) and the rebuilding process strips a bunch of our shipping addresses. I can't say specifically what might be causing these problems. We are not doing anything unusual. Occassionally we might have deleted a customer or an item. POA was often in use on the day of the errors. However, I can't really pin point if it's any one thing since we use all the software in many ways every day and there's nothing different we are doing on the particular days when the data becomes corrupt.
Is anyone else experiencing data corruption? Has anyone ever successfully fixed this problem?
Please advise.
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Summary
File Integrity ... 110 error(s) found .......................................... FAILED
Application Integrity ... 34 error(s) found .................................... FAILED
Finshed at: 2008.07.08 10:34
Data Repair Phase
Rebuilding Items (1) ... Done
Correcting Phase 2 Errors
*** Customer must be manually corrected for document I 179897
*** Customer must be manually corrected for document I 179903
*** Item line must be manually corrected for document I 179904
*** Item line must be manually corrected for document I 179905
*** Item line must be manually corrected for document I 179907
*** Customer must be manually corrected for document I 179915
*** Customer must be manually corrected for document I 179917
*** Item line must be manually corrected for document O 155488
*** Customer must be manually corrected for document O 175510
*** Customer must be manually corrected for document O 177182
*** Customer must be manually corrected for document O 178986
*** Customer must be manually corrected for document O 179674
*** Customer must be manually corrected for document O 179773
*** Item line must be manually corrected for document O 179773
*** Customer must be manually corrected for document O 179775
*** Customer must be manually corrected for document O 180026
*** Customer must be manually corrected for document O 180117
*** Customer must be manually corrected for document O 180176
*** Customer must be manually corrected for document O 180186
*** Customer must be manually corrected for document O 180262
*** Item CO CNF302Z OnSales Order was adjusted at loc WA
*** Item CO CMP6 ShipNotCosted was adjusted at loc KI
*** Shipping address EL9742 for customer has been removed.
*** Shipping address FE8843 for customer has been removed.
*** Shipping address FE8843 for customer AJAX has been removed.
*** Shipping address FE8843 for customer BARRIE has been removed.
*** Shipping address FE8843 for customer CHATHM has been removed.
*** Shipping address FE8843 for customer COBORG has been removed.
*** Shipping address FE8843 for customer LONDON has been removed.
*** Shipping address FE8843 for customer PETERB has been removed.
*** Shipping address FE8843 for customer WOODBR has been removed.
*** Shipping address FL3737 for customer 1 has been removed.
*** Shipping address FM7006 for customer has been removed.
*** Shipping address GO0093 for customer has been removed.
Rebuilding Customers ... Done
Rebuilding Customers Extension ... Done
Finished rebuilding integrity errors.
Please repeat Data Integrity Check.
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario