There is no specific 'ptf' that resolves this little quirk. It was only reported once on V6.5 - we have no other reports of it occurring since then even though there are a number of users that are likely still using this older release.

Your software provider not being able to duplicate this does not necessarily mean it has anything to do with the version of Ledger - it most likely is a data condition that occurs due to other environmental factors within your system or network.

Have you tried re-installing Ledger? If not, you should do this - but first rename the ALWIN program directory, then re-install it. (The program directory is on the drive where it was originally installed, under the "Softrak" directory.)

You can try duplicating this whole procedure using the Adagio sample data that would have been installed when you installed Ledger. The samdata is located in the Softrak\ALWIN\Samdata directory on the drive where Ledger was installed. Does the same issue occur using this data?

If you have tried all of the earlier suggestions without success (ie rebooting your station, checking the data file attributes etc) then you could always try:

1. Backup your current data
2. Restore the pre-year closing data from a good backup made just prior to performing the closing function
3. Try printing the detail listing now - is it ok? If so, are you sure you performed all necessary YE procedures before going on to enter batches into the current year? (ie did you change the fiscal year calendar?)

More questions...
Can you open Ledger ok? If so,
Can you enter transactions into a new batch?
Is it just the posting function that is not working?
What (if any) error messages occur when you do try to post batches into the new year?
Does the new fiscal calendar match this year and if so, are all the periods flagged as 'open'?
What Windows O/S version are you running (Win98, Win2000 etc)?
Is the Adagio Ledger program on your local station (ie stand alone) - or is it installed on a network Server?
If on a Server, what Network O/S is being used (Novell, NT Server etc)?
What network 'client' version is installed on your station?

The only other way Tech Support can really get to the bottom of this is to have your data. In order for us to go this far, you would either need to purchase an "incident" for tech support, purchase a combined support plan (which would include upgrades and tech support for one year from purchase date) or contact a Softrak Business Partner who could work with us to resolve your issues.

I hope this helps you to pinpoint the problem. If not you should consider the other options I mentioned.

Take care

Softrak Support

[This message has been edited by Softrak Support (edited 08-22-2001).]