So I am assuming then that my reply to Nicole about the conflict in Crystal versions is not likely the problem because they do not use ACCPAC for Windows - only Plus? Could it be possible that they use another software application that uses Crystal files? Perhaps ContactMaster for Windows (which integrates with ACCPAC AR DOS, or possibly Maximizer)?

If you are quite sure that no other product is using crystal, then I need some specific questions answered:

1. When exactly (while working in QRWIN) does this error occur? Just saying while working in the program does not tell me much. Is it while creating a new report - editing an existing report - does the error occur right after clicking on a specific button or option? Does it happen when accepting a value or inserting a field?

2. What version of ACCPAC Plus are they using?

3. What version and release date of QRWIN are they using?

4. Where was QRWIN installed - on a Server or on a PC's local hard drive?

5. If on a Server, was a workstation setup done on the system experiencing the problem, or does more than one system get this problem?

6. Is the report a compiled report or do they actually go into QRWIN Designer and open the report?

GPF's can occur for many reasons. It could be due to version incompatibility or maybe QRWIN just needs to be reinstalled, and a new workstation setup be done on this PC.

You could try this first, being the fastest thing to do.

On the PC having the problems:
1. Rename the QRW program directory. If you are sure that no other application uses Crystal, then also rename this system's local "Crystal" directory. It can be found under the Windows or Winnt directory (eg C:\Windows\Crystal).
2. Reinstall QRWIN.

Hope this helps,
Softrak Support