Hi, PwC,

You're correct that the problems initiated with performing installs at the server, rather than from a workstation connected to the server via a LAN.

The conversion error you're receiving indicates that the GL8.x data was not converted properly. It has been known to occur when someone has begun conversion of their data and then inter-
rupted/cancelled the process midway. This probably occurred the very first time the conversion began.

As a result, their data now contains some GL9 files mixed in with their GL8 files.

Do you/they have the backup they made of their GL8.x data immediately prior to doing the upgrade/initial conversion to GL9?

Have they done much/any work in GL since the upgrade? I ask becasue the easiest remedy is to backup the GL data they have then delete just the GL data (or move the existing GL data to another folder). Then, restore the backup of GL8.x data they made immediately prior to upgrading and beginning the first conversion. When they open GL9 next, they will receive the data is not compatible, do you wish to convert message again. They should reconvert their GL8.x data and carry on.

The lanpak.chm file is the lanpak help file. Does chksys still run okay?

So you know, we recommend that (rather than running the unwise.exe in the module folder) modules are uninstalled by running the Windows Control Panel Add/Remove Programs function. This means running it this program to 'uninstall' at the server. Installation would still be done from a workstation as you correctly did though.