Hi Susan:

I'm having the same problem with the Help feature. There's supposedly an update coming in the near future (I can't remember the exact details) that will hopefully fix that issue.
As for the missing manual, I e-mailed the Stief Group about it and they sent me a draft manual via e-mail. I have found them to be very responsive to my e-mails and very helpful. I would e-mail or better yet call them.

Good luck!

Andre