For support on AI Sales Analysis, you may want to post a question on the Plus Community forum instead: http://www.pluscommunity.com/

I can answer questions on Softrak Sales Analysis but I don't know all the issues of AI Sales Analysis.
From your description, it sounds as if details have been cleared.

Softrak Sales Analysis can only retrieve details from AI Sales Analysis. It does not convert summary information.

The limitations to Softrak Sale Analysis working properly are usually limited to procedure. For example, OE is reinstalled and the Sales Analysis capture is not. Or an add-on program is installed and information is cleared prior to being captured by Sales Analysis.

To overcome these limitations, functions have been added to Sales Analysis that allow you to "scan" information in from other programs such as AI Sales Analysis details, Order Entry Orders and Invoices files, Quik Invoice History and Accpac Options Invoice History.