Product Upgrades

Check for Compatibility First:

Prior to installing any Upgrade, we recommend you contact your accounting/software consultant to ensure that there will be no issues with the installation or compatibility with other software modules. The Upgrade is provided at no additional charge to users on a plan, but your dealer may charge for their time and expertise. You should also check the Release Notes.

Upgrade Requires Earlier Version:

If you do not have an earlier version installed, when you install the upgrade, after entering the upgrade serial number and install code (from your upgrade email), you must enter the serial number and install code from any previous version.

Downloading & Installing:

• To download, click the download link for the appropriate product below.
• Run the EXE program you downloaded from the directory where you downloaded it.
• You will be asked for the password, which was included in the Upgrade notification email from Softrak and is also available from your dealer. (Dealers: Passwords are in your client upgrade spreadsheet) If you do not have a dealer, you can contact Softrak Customer Service at info@softrak.com to request one.
• Follow the instructions on the screen to complete the installation.
• To display the Readme help for further information, click the View button.
• Context sensitive help is available in all Adagio modules by pressing the F1 key or the Help button.
• If you do not have a dealer, you can contact Softrak Customer Service at info@softrak.com to request one.
• Upgrades include the latest Service Pack (if any).

Support:

• Technical support may be provided by your dealer or consultant.
• Users on an Upgrades Plan or a Support & Upgrades Plan can post questions on the Softrak Technical Support Forum.
• Users on a Support & Upgrades Plan may also get support from Softrak by phone, fax, or email.

Upgrades:

Resellers: log in to view passwords