Hello,

I am working in the Adagio Payables 9.3C (210728) 1999-2021 module. My questions are regarding procedures when transmitting an EFT batch to Telpay.
Often the batch imported from Adagio to Telpay shows an error in the vendor account that needs to be corrected in Adagio before continuing (invalid bank account, address, etc.).

My difficulty is with the new updates to Adagio Payables. Our system before the updates would be to open another Adagio Payable module and fix the error on the vendor accounting tab. We would then go to the original EFT run and select EFT batch not submitted correctly.

We would then re-run the reports in Payments – Print/Post Checks & Advices by going to the Vendor line in the Transaction Selection, selecting one vendor in the Starting and Ending field, then going back and deleting those values and doing a Pre-Check. This would “restart” the report to include all vendors to be paid.

In the updated version, there is an additional prompt, “do you want to delete this batch?”.
Question 1: Should I delete the EFT batch and start over? When I tried to delete the batch, I re-ran the system check run report and not all of the original vendors to be paid are included in the EFT report.

Question 2: In the updated version of the Payables system check run, how do I re-run the report to show all vendors in the original report including the one that has been corrected?

Sorry for the long-winded question, I hope I have relayed my problem clearly.
Also, I have googled this question many times and I am frustrated at the lack of accessibility for troubleshooting for the Payables module. The videos on Softrak only show how to go through the process and not how to deal with problems.

Question 3: Is there an online resource I can use to know the ins and outs of the Adagio Payables module? The manual online just doesn’t show enough detail.
Let me know if you need any more info.

Thanks so much!
Katherine

Katherine:

1. In general, you should be able to delete the payment batch, correct the vendors in Adagio, and recreate the payment batch as a mirror to the original. There are too many "if then else" that goes into answering your question about why that didn't happen. This question would be better answered by working directly with your Adagio consultant, if it were me I would want to see the data. There are better ways to deal with this issue "payment process fails" but listing all of the possibilities is beyond what I can do in a forum.

2. Which report are you referring to? Assumption, try Inquiries | System Cheque Run or Inquiries | Batches | Manual Cheque Batch

3. In addition to the Help file there are several YouTube video's available that explain Payable features. Otherwise, there are too many "in this circumstance with this result, how do I fix this problem" to be able to write a manual on how to troubleshoot every possible issue. As an Adagio consultant for 20+ years, I see new issues all the time as users find new ways to do things incorrectly.

The best training option would be to get your Adagio dealer to do a deep dive on the feature set with you.

Hi Katherine,

Your procedure should not have changed at all. The only change we added is the ability to park the EFT run while you were waiting to find out if it went through correctly.

1. If Telpay is asking if you want to delete the batch (in Telpay) then you would want to say yes, because you will want to submit a corrected batch. From your description you're submitting the entire batch from Telpay. Adagio doesn't ask you if you want to delete a batch in a system check run. Saying no just means you want to reprocess that check run.

2. Nothing should have changed in your process here. If a vendor is not included you need to look at the vendor's transactions to find out why.

Are you using approval? In the company Profile > Batch/System Check tab > Require Check Run approval - if this box is checked you will have an approval button you must click before the system check run can be posted and the EFTs sent.




3. The Technical Support forum is probably the best source of information.

Thank you, Douglas. In answer to item 2, I am running the Adagio Payables - Pre-check Register report.

I appreciate your help and will look into the Youtube videos.

Regards,

Katherine

Thank you, Softrak Support. In answer to item 2, I am not using approvals in Adagio.

Thanks again for your time,

Katherine