Hello,

I am working in the Adagio Payables 9.3C (210728) 1999-2021 module. My questions are regarding procedures when transmitting an EFT batch to Telpay.
Often the batch imported from Adagio to Telpay shows an error in the vendor account that needs to be corrected in Adagio before continuing (invalid bank account, address, etc.).

My difficulty is with the new updates to Adagio Payables. Our system before the updates would be to open another Adagio Payable module and fix the error on the vendor accounting tab. We would then go to the original EFT run and select EFT batch not submitted correctly.

We would then re-run the reports in Payments – Print/Post Checks & Advices by going to the Vendor line in the Transaction Selection, selecting one vendor in the Starting and Ending field, then going back and deleting those values and doing a Pre-Check. This would “restart” the report to include all vendors to be paid.

In the updated version, there is an additional prompt, “do you want to delete this batch?”.
Question 1: Should I delete the EFT batch and start over? When I tried to delete the batch, I re-ran the system check run report and not all of the original vendors to be paid are included in the EFT report.

Question 2: In the updated version of the Payables system check run, how do I re-run the report to show all vendors in the original report including the one that has been corrected?

Sorry for the long-winded question, I hope I have relayed my problem clearly.
Also, I have googled this question many times and I am frustrated at the lack of accessibility for troubleshooting for the Payables module. The videos on Softrak only show how to go through the process and not how to deal with problems.

Question 3: Is there an online resource I can use to know the ins and outs of the Adagio Payables module? The manual online just doesn’t show enough detail.
Let me know if you need any more info.

Thanks so much!
Katherine