I installed OE 9.3A update and ran into a problem where orders could not be taken by some users while other users had no problems. Problems involved trying to enter order lines and the 2nd line would also show in the first order line and then the descriptions would disappear. OE would lock up if you tried to post the bad order. Fortunately, it was apparent that other users had no problems so we could rule out a bad installation.

After we closed for the day, I investigated the problem expecting to find a security group problem but changing security groups had no effect. After comparing "good" users with the "bad" users, it was discovered that if "User Preferences" had the selection "Auto add items on documents" unchecked that this created the problem. If you are updating to OE 9.3A, make sure that this selection is checked for every user before or after installation to avoid this situation with the current update version.

I would also encourage anyone upgrading to record their OE Grid Column Editor Field Selections because the grids are disrupted by the update. This includes the OE Item grid. Also, record filter definitions because they also may be modified by the update.

This was a big update for OE & we appreciate the many improvements but expected a few glitches until they are ironed out.

Rick McLeod
Sunbeam Specialties, Inc.