We have existing users who use a remote desktop connection to a Windows 2003 server to access the Adagio modules. With one of our new users to this process, when we open any of the Adagio modules, we get an error message stating the following:

‘unable to load registration dll’

The mapped drives and permissions seem to be exactly the same for the successful users logging in and the one new one who cannot. We have checked that the existing remote access users can still connect via remote desktop connection and they are able to do so without the above error message.

What does this error mean and how can we correct this problem?

Thank you,
Tanja