I seem to be having a continuing annoying little problem with credit memos done in OE not picking up the new costs of the inventory item hense leaving large residuals values under the inventory Item being credited.

I'm not really sure if this is a OE problem or Purple PO problem but I suspect it is OE since the correct values of item do seem to be getting sent to Inventory from Purple PO's.

My situation is this. ie: A customer returns a machine they purchased for various reasons. The machine is returned to the manufacturer and we receive the credit. Now when the machine is credited by the manufacturer we do not receive full value back. It may of been damaged or there is restocking charges and there is the cost of the freight to return. Our customer is then credited for what is fair and what we have received back. The problem being is this customers invoice is credited for a value much less then the price it was purchased for, but the cost that is actually credited is the original cost of this machine purchased and not the costs less restocking etc. that we received back from the manufacturer. This is leaving the difference in cost (residual) under this inventory item and also reflecting incorrect cost of goods sold when this credit memo goes through. I have tried both to issue credit memos without referencing the original Invoice and also credit the orignal invoice. Both ways work the same way and will not pick up the new costs from this inventory item. I believe it may be going by the most recent unit cost showing in the Inventory item instead of picking up the actual combined costs.

With some of these machines in the mid 50k range this is a lot to write off and not be be properly alloted to cost of goods.

FYI, In IC we do use average costing, and accept negitives.

Is there some settings that need to be adjusted so this will work like ACCPAC did or is this a flaw that needs correcting?

Thanks for your assistance.

Treasure