We created a new batch for invoicing. We selected CREDIT NOTE as the batch type. We added a cutomer and confirmed that athe batch type read CN for Credit Note. The steps that we processed are as follows: Highlighted the customer, clicked edit, clicked new, selected an item code. We then edit the line item by placing a positive value in the extended price field. We then Printed the credit note using the same specification that we have created for invoicing. Do we need to create a different specification for credit notes only?? Here is what is happening right now. The credit note prints out as an invoice (with positive values in the amount). We have been entering the credit notes as a negative in order for the credit note to appear as a credit note. However, when this was posted to the customer's account and the general ledger, the credits were inverted so that the credit note went in as a debit to the receivables and as a sale instead of a decrease to the sale. Another problem that we are having is that the the credit notes started as Credit Note number 1. The invoices had also started at invoice number 1. It seems that when we have a matching credit note and invoice number that the history report in Adagio combines the two item values but keeps only the first customer's addressing information. It does however, post correctly to the General Leger and Accounts Receivable ledger. What a mess!!!
Is there any way that we can change the invoice and credit note numbers from the ones that are assigned?? We would like to keep the credit and invoice numbers separated to prevent these problems in reporting. HELP!!