Hi All,

Over the past few weeks, on several occasions now, we have encountered an issue/problem in AR when keying cash entries. When we choose a customer, and pull them up to key in a cash entry, normally the outstanding invoices show up in the bottom detail area, however, in these odd cases, there are no outstanding invoices that appear, and instead, there is a detail line showing type as "UP" (unposted), and all other columns are blank and/or have zeros.

I have checked and double-checked that the customer's monthly invoice was posted properly and is indeed showing in both the specific customer transactions as well as the invoice batch was posted (and retrieved) into the GL. Yet the invoice won't show up when I open their customer # to key the cash entry in my cash batch.

I can manually apply it (using drop down boxes) under that "Unposted" line item (total hassle), but then when I open a new entry in the same batch to key the next customer's cash entry, that customer's invoice comes up. It is extremely sporatic and very, very strange.

I did a DIC and there was 1 error that shows an issue with Doc Storage....would this impact the cash entry?

Thanks, Orianne