AR 9.1A is forcing to store electronic statements to PDF. If your security settings don’t allow the user to change user’s PDF options, the PDF file doesn’t open by default even when you set it up for All Users. In AR 9.0C, paperless settings did not force statements to PDF. Statements need to be printed or e-mailed, there is no point on storing them electronically.
Our clients are finding this change very inconvenient. They have to work around it. Open the user option to change the PDF settings in order to open the PDF file after printing or previewing the statement before printing it. First option still leaves the electronic copy.
If there has been a request about doing it this way, could you make it optional?