Hello, I have a strange issue...
I create all my invoices in the invoices module but prefer to record my deposits in the Bank Rec module against those invoices. This generally works excellent.
However, I have added a new customer and I have noticed that this method works well and records the deposit in the reconciliation window but a batch also gets retrieved for the deposit from AR called Retrieved Receipts, I then have to reverse this entry on the reconciliation as it is a duplicate deposit... am I missing a setting somewhere? I am not sure why this is happening and why only for the one customer?
please advise. Thanks
Christine