Hi there,

We have a situation in A/R whereby two invoices were entered for $100 and $375 and then were applied against through a Bank Rec deposit entry for a payment of $475. Additionally (likely before the Bank Rec batch had been retrieved and posted in A/R), a Cash Batch was created in A/R to apply a previous payment against these same two invoices. So now when looking at the customer's account balance he has a credit of $475, and those two invoices are each showing as Outstanding for amounts of $-100 and $-375.

Looking at the posting journals, it appears that the entry from Bank Rec was posting sequence 44, posted on Dec 3 at 8:09. The A/R Cash batch was posting sequence 46, posted on Dec 3 at 8:13.

How did the system allow two separate payments to be applied in full against the same invoices? If the Bank Rec entry was posted to A/R before the A/R Cash entry, shouldn't the system have triggered some kind of error if it was then trying to apply another payment against two invoices that would have no longer been outstanding? Is there anything in the system that would prevent this from happening in the future?

What is the best way for us to fix this? As the invoices are showing an outstanding credit amount can we simply reverse the A/R cash entry that was made?

Thanks for your help.
Tanja